Firehawk has the ability to send and receive emails, helping keep everything for your client in the one area.
Select the client in reference
Click on “Emails” tab
Click on “New” to create new email
Templates can be created and selected here for commonly sent emails
Click drop down option to show contacts added in your client.
You can also type an email address not in this list and select to add.
Compose your email click send
Note: You don’t need to write – Hi Name, to start your email. This will automatically fill out from the name field.
You will see your sent emails in the emails tab for each client
- Once the client has opened your email the opened response with change to yes to inform you it has been read
- Staff can mark off once the email has been actioned changing the picker to yes to inform other staff
Notifications you will receive from a return email
Automatic email sent
An email notification will be sent to inform you of a response
Notification in Firehawk
Click the notification bell to when the red dot appears. Click the notification to take you directly to the email
All emails can be found also in one area. See in the communications tab by clicking “emails”
